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Getting Showtimes and Tickets on Moviefone

  • How can I find showtimes for theaters close to my home?
  • The Moviefone.com service currently provides showtimes for most major cities in the United States and is constantly expanding into new cities. If you are within 25 miles (with option to extend to unlimited) of one of the cities the Moviefone service serves, you should get listings for theaters in that area.

    To find showtimes for theaters near you must be signed in:
    1. Click on Movie Times on the top navigation bar.
    2. Click Favorite Theaters.
    3. Click Theaters Near Me.

    Note: IIf showtimes for your area are not available, check back often. Cities are being added as quickly as possible.
     
  • How do I find showtimes for a different day?
  • All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com.

    Buying tickets online is quick and easy. There are three ways to purchase tickets:
    - The movie's main page
    - The Movies Near Me page
    - The Theaters Near Me page

    From the main page for a movie:
    1. Click the Showtimes tab.
    2. Click the Get Tickets hyperlink next to the theater where you would like to see the movie.
    3. Once you get to the Purchase Movie Tickets page, follow steps 1-9 below.

    From the Movies Near Me page:
    1. Click the Get Showtimes button for the movie you want to see.
    2. Click the Get Tickets hyperlink next to the theater where you would like to see the movie.
    3. Once you get to the Purchase Movie Tickets page, follow steps 1-9 below.

    From the Theaters Near Me page:
    1. Click the Buy Tickets button next to the movie you would like to purchase tickets for.
    2. Once you get to the Purchase Movie Tickets page, follow steps 1-9 below.

    On the Purchase Movie Tickets page:
    1. Select a showtime (showtimes which are available for purchase display with an orange background).
    2. In the Select Tickets section, select the number of tickets you would like to buy from the appropriate Ticket Quantity drop-down menu.
    3. In the Email Confirmation section, type the e-mail address where you would like to have your order confirmation sent.
    4. In the Credit Card Information section, select your credit card type from the Card Type drop-down menu, type your credit card number in the Card # field, select your expiration date month and year from the Exp. Date drop-down menus, and type your ZIP code in the ZIP Code field.
    5. Click the Continue button.
    6. Enter the ZIP code where your credit card is billed to in the Billing ZIP Code field.
    7. Enter your e-mail address in the E-mail Address field.
    8. Click Continue.
    9. Review your ticket order, and if it is correct click the Purchase Tickets button.

    Notes:
    - Do not click Stop, Reload, Back or Forward while your order is being confirmed.
    - If you have questions regarding your ticket order, you can call Customer Service at 1-888-440-8457 or send e-mail to customerservice@movietickets.com
  • How do I purchase tickets on Moviefone.com?
  • All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com. Go to the theater any time on the day of the show you have selected. The tickets will be waiting for you at an Automated Box Office Machine in the theater lobby or at the box office. Just present the exact credit card you used to purchase the tickets.

  • Where do I pick up my tickets?
  • All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com.
    Before you place your final order for tickets, you can review and/or change your selection.

    To review or change your ticket order:
    1. After you have completely filled out your credit card information on the payment page, select the Continue button at the bottom of the page.
    2. Review the order summary page.
    3. To modify your selection, click Change on the tickets menu or on the credit card menu.
    4. If you are happy with your order, click Click here to buy your tickets now.

    If there are errors with the charges or you need to speak to a Customer Service representative concerning your order, please call 1-888-440-8457 or send e-mail to customerservice@movietickets.com.
     
  • How do I review or change my ticket order? What do I do if my credit card was overcharged?
  • All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com. The Moviefone service receives the confirmation number for ticket purchases directly from the theater. At present, only certain theaters have this capability. As more theaters upgrade their internal systems, we will be able to supply you with confirmation numbers. You cannot use these confirmation numbers to pick up your tickets. These numbers are to be used for verification purposes only. If you are having trouble picking up your tickets at the theater box office, the theater managers will be able to find your ticket transaction by using your confirmation number.

    Q: I did not receive a confirmation email when purchasing my tickets. How can I tell if my order was processed?
    A: All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com. Log into your Movietickets.com account, click on the "Order History" tab. On this page you will be able to see ticket transactions from the last 30 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your at-home tickets. If you are still having issues with the ticketing process, please contact the Movietickets helpdesk directly via this toll-free number: 1-888-440-8457.

    Note: If you need to speak to a Customer Service representative concerning any ticket order or purchase transaction, please call 1-888-440-8457 or send e-mail to customerservice@movietickets.com .
     
  • What is my Ticket Purchase Confirmation Number, and what do I do with it? What if I don't receive a confirmation number?
  • All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com. The Moviefone service receives the confirmation number for ticket purchases directly from the theater. At present, only certain theaters have this capability. As more theaters upgrade their internal systems, we will be able to supply you with confirmation numbers. You cannot use these confirmation numbers to pick up your tickets. These numbers are to be used for verification purposes only. If you are having trouble picking up your tickets at the theater box office, the theater managers will be able to find your ticket transaction by using your confirmation number.

    Q: I did not receive a confirmation email when purchasing my tickets. How can I tell if my order was processed?
    A: All ticketing services on Moviefone are provided by our ticketing partner Movietickets.com. Log into your Movietickets.com account, click on the "Order History" tab. On this page you will be able to see ticket transactions from the last 30 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your at-home tickets. If you are still having issues with the ticketing process, please contact the Movietickets helpdesk directly via this toll-free number: 1-888-440-8457.

    Note: If you need to speak to a Customer Service representative concerning any ticket order or purchase transaction, please call 1-888-440-8457 or send e-mail to customerservice@movietickets.com .
     
  • Is there a service charge when purchasing tickets through Moviefone.com?
  • The Moviefone.com service charges a minimal fee for the convenience of getting your tickets in advance. You'll be able to bypass the ticket-buyers' line when you get to the theater and you'll avoid the disappointment of a sold out show.

    In general, there is a one dollar per ticket service charge when you purchase tickets on the Moviefone.com service. However, service charges may vary by theater chain. Please refer to the service charge amount listed when making your ticket order selection during the ticketing process.

  • Can I use my American Express Private Payments Number to purchase tickets?
  • You cannot use your American Express Private Payments number to purchase tickets on the Moviefone.com service. Because you need to pick up your tickets using your credit card, the temporary number American Express provides you will prevent the box office from recognizing your card number.

    Note: If you need to speak to a Customer Service representative concerning your order, please call 1-888-440-8457 or send e-mail to customerservice@movietickets.com.
     
  • Is there a limit to the number of tickets I can purchase on Moviefone?
  • There is a 10-ticket limit per order. To order more than 10 tickets, complete one transaction then purchase the additional tickets in a separate order. The Moviefone.com service accepts a maximum of 20 tickets per credit card per week.

  • What is Moviefone's relationship with MovieTickets.com?
  • Whenever you purchase movie tickets through Moviefone, MovieTickets.com handles the ticketing and processes your order.

    Note: If you need to speak to a Customer Service representative concerning your order, please call toll free at 1-888-440-8457 or e-mail customerservice@movietickets.com.
     
  • What is Moviefone's credit card security policy?
  • The Moviefone service protects customers by using SSL protocol security software. This software encrypts your credit card information so that it cannot be read as your ticketing order travels over the Internet. Just look for the closed key or lock on the bottom left corner of your browser as an indicator that you are on a secure page.

    Note: If you have questions or concerns regarding your order, please call 1-888-440-8457 or send e-mail to customerservice@movietickets.com


General Information

  • How do I use the new & improved Moviefone 777-FILM phone service?
  • Q: When I call the Moviefone phone service, it seems different. Is there anything new about the service I should know about?
    A: It is now voice activated so instead using your touch tone phone to select a movie title or a theater, you can just say the name of a movie. You can also search by theater by saying "Find a theater." If you are calling from a noisy environment, you should select touch tone mode by pressing *1. To find out more about the system's new features, you can select "Other Options" and either say "Introduction" (if in voice mode) or press 7 if in touch tone mode.

    Q: I really liked using the touch tone function. Will I still be able to do that?
    A: Yes. At the start of the call you can use touch tone mode by pressing *1. And you will be able to search by using the first three letters of a movie title, just as you did on the old system. We recommend using touch tone if calling from a noisy environment.

    Q: Can I still use Moviefone's Theater Express Code service?
    A: Yes, you can also key in the 3-digit code number when prompted at the beginning of the call. If you don't know your theater's code number you can find a list here.

    Q: When I use the voice activated feature, the service doesn't understand me. What should I do?
    A: If the service doesn't understand what you are saying, it will tell you "I didn't quite get that" and prompt you to say the name of the movie again or to say "find a theater." Speak as clearly and slowly for the service to better understand. If calling from a noisy environment, it is best to select touch tone mode by pressing *1.

    Q: I said the movie title several times and it still doesn't seem to understand me or even respond. What's going on?
    A: After two unsuccessful voice requests, the system automatically switches you into touch tone mode. You can now select a movie by using your touch tone keypad.

    Q: The old Moviefone used to ask me for my zip code every time I called it. The new service doesn't ask for my zip code. How will it know where my location is?
    A: Actually, the very first time you call the new Moviefone service it will ask you for your zip code or city after you make your movie selection. The next time you call Moviefone from that number, it will recognize your number and your location and confirm that it will find showtimes in that location. If you are calling from the same phone and wish to search for theaters near a different zip code or location you can say "change location."

    Q: If I signed up on the phone for the Limbo service or other services from an ad I heard on Moviefone, how do I stop receiving the text messages?
    A: Simply reply to any Limbo message with the word STOP and hit your send button. The service will stop that day.

    Q: How do I get the Moviefone phone service to stop calling my phone number?
    A: We want you to know that this call did not actually come from Moviefone. Unfortunately, this is an instance of caller ID spoofing: a telemarketer calls from his or her phone line, but enters our number (777-3456 or 777-FILM) into caller ID so it appears that the call is coming from us. In fact, the Moviefone number cannot even make outbound calls.

    Moviefone has been unable to stop these illegitimate calls from happening, and we are extremely frustrated about the situation. We will continue to investigate and, in the meantime, you can help prevent future calls by reporting this issue to your phone company.
  • How do I find the Moviefone 777-FILM phone number near me?
  • How do I find information on Moviefone?
  • Information on Moviefone is organized into several different areas: Movie Times, In Theaters, Coming Soon, DVD, Inside Movies, Our Sites, Giveaways, and News. In addition, many areas also have subtopics that contain more specialized information. The different areas of Moviefone are all available from the top navigation row at the top of all Moviefone pages. Here are some tips for finding your way around:

    • Click a link in the navigation row (e.g., Move Times) to open the main page of a selected area.
    • Place the mouse pointer over a link in the navigation row to display subtopics for a selected area.
    • Click a subtopic link in the navigation row to open a subtopic.
    • Click the Back and Forward buttons on the toolbar to navigate back and forth through the Moviefone pages you have visited.
  • How can I find information about a specific movie?
  • Whether you want to know more about a current or upcoming movie, or movies on video and DVD, you can view Movie pages that include a synopsis, showtimes, trailers and clips, reviews, photos, and news.

    To view Movie pages, click the title of the movie you want more information on. Movie pages include the following tabs:

    • Main: Includes information about the starring actors, the release date, the run time, the genre, and a synopsis of the movie. If the movie is currently playing in theaters, the Main tab will also display a list of the theaters near you where the movie is playing.
    • Showtimes: Displays a list of theaters near you where the movie is playing.
    • Cast/Crew & Credits: Contains a detailed list of film's cast and crew.
    • Synopsis & Movie Info: Contains a detailed synopsis of the movie and Movie Info (Starring Actors, Theatrical Release Date, Rating, MPAA Reasons, Run time, Distributor(s), Director(s), Genre, Themes, etc.
    • Critic Reviews: Offers critic reviews and ratings.
    • User Reviews: Offers reviews from Moviefone users. You may also write your own review of the movie in this section.
    • User Comments: Contains general comments from Moviefone users about the film.
    • Trailers & Clips: Contains links to watch the movie trailer and any clips from the movie that may be available.
    • News: Features any variety news stories associated with the movie. If there are no news stories for a particular film, a news tab will not appear.
    • Photos: Displays any available photos from the movie.
  • How does Advanced Search work?
  • With Advanced Search, you can search for movies by title, genre, rating or starring actors' names. You can also search for theaters by distance; by the amenities offered, such as online ticketing, handicap access, and enhanced seating and sound; or by theater chain or by using Moviefone's Theater Express Code service.

    To use Advanced Search to find movies:
    1. In the Movie Times section at the top of any Moviefone page, click Advanced Search.

    2. On the Find Movies tab, you can search for movies currently in theaters by:
    • Movie Title: Enter the title of a movie in the field and click Go.
    • Actors & Directors: Enter the actor(s) or diretor(s) of a movie in the field and click Go.
    • Genre: Select a movie category from the drop-down menu and click Go.
    • MPAA Rating: Select a rating from the drop-down menu and click Go.
    3. On the Find Movies tab, you can search the movie database for any movie or DVD by:
    • Movie Title: Enter the title of a movie in the field and click Go.
    • Actors & Directors: Enter the actor(s) or director(s) of a movie in the field and click Go.
    Note: When searching by cast or crew member, you will be taken to the Celebrity page, where you can view a biography and filmography.
  • How do I search for movies playing in different locations?
  • By default, Moviefone displays showtimes for theaters in your specified geographical location. You can also search for showtimes in other locations.

    To search for movies by location:
    1. In the zip code field at the top right-hand corner of any Moviefone page, enter a ZIP code in the Set Your Location field that reads "ZIP / Postal Code."

    2. Click Go.

    Note: When you search by location, your default location is automatically updated.


Setting Your Preferences

  • How do I change my location?
  • Moviefone lists showtimes and theaters near you based on a location you specify. If your location changes, or you want to see information for a different location, you can change it.

    To change or set your location:

    1. In the Movie Times section at the top of any Moviefone page
    2. Click on Change Location tab and type in the zip code you would like showtimes for in the "Enter Zip/Postal Code" field.
    3. Click Go.
  • How do I edit the My Theaters list?
  • You can customize your favorite theaters list using our Favorite Theaters Feature.

    • You can add theaters whenever you look up a specific theater or view showtimes for movies by clicking the Add to Favorite link (denoted by a red heart) that is displayed next to the theater name.
    Note: To see a complete list of your Favorite Theaters click on the third tab from the left that reads "Favorite Theaters" that can be found under Movie Times.
  • How do I subscribe/unsubscribe to MOVIEMAIL?
  • MOVIEMAIL is a free e-mail service that provides showtimes and movie information for new and upcoming movies that match your interests. When you sign up, you'll tell us your neighborhood and movie preferences. Then, when new movies open in your area that match your interests, we'll send you a synopsis, links to previews, opening day showtimes at theaters in your neighborhood, and even links to purchase advance tickets.

    To subscribe to MOVIEMAIL:
    1. Click Newsletter.
    Note: You can find the link at the bottom of the Moviefone service main page and the Coming Soon page.
    2. Type your full e-mail address (e.g. johndoe@aol.com).
    3. Type your ZIP code.
    4. Click the boxes for all the movie types that you like.
    5. Click Subscribe.

    OR

    Simply click here and follow the instructions: Subscribe to MOVIEMAIL.

    To unsubscribe from MOVIEMAIL:
    1. Click Newsletter.
    Note: You can find the link at the bottom of the Moviefone service main page and the Coming Soon page.
    2. At the very bottom of the page, type your e-mail address in the field above the Unsubscribe button.
    3. Click Unsubscribe.
    Note: If your e-mail address is not recognized, it may be because you subscribed with a different e-mail address.
     


Watching Video on Moviefone

  • How do I watch movies, trailers and clips on my computer?
  • You can use your computer to watch movie previews, clips and featurettes. When you click on a link to video, this automatically pops the default AOL Media Player, which shows video in NSV, a format that provides quicker load time than most other players.

    There are also two other options for watching video on Moviefone:

    QuickTime: Moviefone also frequently offers the option of watching video in QuickTime, which provides higher resolution and works better with faster Internet connections. For best performance, download the latest version of QuickTime:

    To watch free full length movies and your favorite television shows right from your computer, please visit our sister site SlashControl:



Reviews on Moviefone

  • What is Metacritic?
  • Moviefone has partnered with Metacritic to provide users with a simple, easy way of deciding which movies to see. Metacritic provides a collection of reviews for movies that are playing in theaters or out on DVD/video. Each movie is given a METASCORE, a weighted average of all the scores assigned by individual critics to that movie (it is a "weighted average" because some critics and publications are assigned more weight than others, based on merit and reputation). The movies are rated on a scale of 0 to 100, with 100 being the most favorable rating. To get a specific movie's METASCORE, simply go to the movie's main page and click on the Critics Reviews tab. For more information on Metacritic, visit Metacritic.

  • Can I write and post my own review or comment on a movie?
  • When you write a movie review or rate a movie, most of the time it will be posted immediately. However, it may take up to 24 hours to display on the Users Reviews tab.

    To review a movie:
    1. From the movie's main page, click the Users Reviews tab on the left hand side of the page.
    2. Scroll to the bottom of the page and enter your movie review.
    3. Enter some text in the Add a review field.
    4. Rate the movie by selecting the option for the number of stars you think it deserves.
    5. Click Add.

    To comment on a movie:
    1. From the movie's main page, scroll down to the bottom of the page.
    2. Enter your comment under the User Comments
    3. Enter some text in the Add a comment field.
    5. Click Add.

    Notes:
    • User Reviews and User Comments are monitored by other users by the REPORT THIS! link.
    • Only one review can be written per movie per screen name, but you can go back to edit your review once it is posted.
  • Does Moviefone filter user movie reviews for inappropriate language?
  • While Moviefone filters user postings for obvious vulgar or offensive language, it is ultimately up to members of the Moviefone community to notify Moviefone of offensive postings. Members should notify Moviefone about comments which contain vulgar or sexually explicit language, harassment, discussion of illegal activity, or promotion of the sale of goods or services.

  • How do I report an offensive movie review written by a Moviefone user?
  • User movie reviews are monitored by members of the Moviefone community. If you find inappropriate or offensive language, commercial solicitation, or discussion of illegal activity in a user movie review, please notify Moviefone using the Community Watch Tool.

    To report improper movie reviews:
    1. From the main page for a movie, click the User Reviews (or User Comments) tab.
    2. Click "Report This!" next to the user review you want to report.

DVD Rentals

  • What Moviefone's relationship with Netflix?
  • Moviefone has partnered with Netflix to provide users with a safe and easy way to rent DVDs online. Simply sign up with Netflix Rentals, browse our selections, add them to your rental queue, and the titles will be shipped to you as they become available.


Do I need to be an AOL member to use Moviefone?
You don't need an AOL or AIM name to use most of the features of the site. However if you want to rate or comment on Moviefone content, you must be signed in to an AOL screen name. And, of course, it's completely free to participate on Moviefone.

How do I obtain an AOL screenname?
To get a free Screenname, which allows you to participate on the site through commenting and rating, sign-up here.

 

Stay Connected with Moviefone

Coming Soon

  1. The Other Woman 04/25/2014
  2. Brick Mansions 04/25/2014
  3. Locke 04/25/2014
  4. The Quiet Ones 04/25/2014
  5. The German Doctor 04/25/2014
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