"Star Trek: Discovery" fans had a message for CBS on Sunday night that was a lot less friendly than "live long and prosper."
After Season 1, Episode 6 of the newest series in the Star Trek franchise began streaming Sunday, some fans experienced streaming issues. Twitter users described a variety of technical problems, like buffering, freezing, and poor video quality. This was particularly frustrating for users that had paid to subscribe to the service solely to watch "Discovery." Needless to say, they made that much clear to CBS as they struggled to watch the show.
For its part, CBS told Variety in a statement that "all small number of CBS All Access users experienced problems with buffering last night." The company explained that there were "technical issues" with one of its delivery partners and that they are working together to solve the problem. Hopefully, that will mollify the users affected, because boy, were they annoyed.
— sarah (@CLE_Sarah) October 23, 2017
— Mary Towle-Hilt (@wadjet225) October 23, 2017
— Matt (@goadguy) October 22, 2017
— barbara j chin (@barbarajchin) October 23, 2017
— John Q Public (@603Decline) October 23, 2017
Disappointed in #cbsallaccess fees tonight. This is pivotal, got to get it right, especially for $10/month for a single show.
— Joe Rodricks (@Joerodricks) October 23, 2017
@CBS all access is currently skipping chunks of a show. Hours now. Can't watch. I pay for this. Help!
— Jill Laudermilch (@Jillie76) October 22, 2017
— Chad (@fish0462) October 22, 2017
— Andrew McNaughton (@drewmcnaughton) October 23, 2017
After 40 minutes I made it to the opening credits. CBS All Access failing hard tonight for lots of people it seems. #StarTrekDiscovery
— Kayla Iacovino????️???? (@kaylai) October 23, 2017
Oh hey, @CBS all access goes out again in the middle of the only reason I have it. Talk about a waste
— Woodlee & Sons (@woodleesons) October 22, 2017
— Michael L. Jackson ن (@michaeljack) October 23, 2017
Users even started making dreaded comparisons to one of CBS All Access' formidable competitors. That's never good.
Star Trek Discovery is great, but CBS All Access is, unsurprisingly, a trainwreck. Should've just put it on Netflix like in other countries.
— Harry Nelson (@_____________h) October 23, 2017
— Andrew Mannone (@andrewmannone) October 23, 2017
— Tim Duffy (@yoDUFF) October 23, 2017
Fans are hoping for a better viewing experience moving forward, and it sounds like the streamer plans to deliver it. For everyone's sake, we hope they succeed.
New episodes of "Star Trek: Discovery" hit CBS All Access on Sunday evenings.